How to Return an Item
to return an item you ordered with Rollerskateusa.com , contact us at 305-668-6001
(Domestic and International) 10-4pm
EST oremail at skateoutlet.com to request for an RMA (Return Merchandise
Authorization). Please provide your order number and/or last name to speed up
only issued for UNUSED items for credit/refund. They must be
requested within 20 calendar
days from the date of receipt
of merchandise as evidenced by shipment tracking information. After this time,
items will cease to be eligible for RMAs (Return Merchandise Authorizations),
credit, refund or exchanges.
must be postmarked for return within 7 calendar days after RMA is issued.
Customer is responsible for all shipping costs for returns in both directions.
On receipt of RMA, refunds will be credited back onto the customer's credit
card within 2-5 business days.
Ship returns to:
Roller Skate USA
7340 SW 48 Street #104
Used Item Disclaimer
items are NOT Returnable, Exchangeable nor
Refundable. No exceptions.
skates/shoes/items you receive in the mail are brand new and in unused
condition. We strongly recommend that you try them on INDOORS ON SMOOTH OR CARPETED
SURFACES to ensure proper fit
before using them at all. This will preserve the condition of the items should
you choose to return them. In other words, do not attempt to test the skates or
items by skating around the block or at an indoor rink.
not differentiate between slightly used, well used or very used. Any
skate/shoe/item which comes back to us in a condition that cannot be resold as
new are considered USED.
Item(s) will not be eligible for any refund and/or exchange.
contact you to let you know so we can either ship the item(s) back to you at
your cost or donate them to a school or charity.
which require plate/chassis mounting (except wheel-changing) will be subject to
a 10% restocking fee. This
includes all skates that require a skate mechanic to mount, modify and
hand-build. Also, any quad skate packages (these include rollerskates and
Quadlines) priced $150.00 and above will be subject to the 10% restocking fee.
Shipping products are subject to a 10% restocking fee if returned for
customer refuses delivery of a package, they are
subject to: 20% restocking fee, Customer pays for all shipping charges,
Customer pays customs, duties and fees associated with the shipment (including
the $10 refused delivery fee charged from UPS)
made, colored and built skates are neither returnable nor refundable.
Roller Skate USA understand that ordering a skate size via mail
order is a tough job. We do our best to make sure the size you receive is the
correct size needed. Since sizing is not an exact science and most of the
manufacturer sizing are not egual, we would like to make it easy for our
customers to return any skate or boot for a size change. All Riedell skate packages and Riedell boots require a $15 exchange
fee. If you are not sure that your product is a Riedell product then please
contact us before ordering. If you have any questions about sizing then please
contact us first so that we can assist you. This is not a guarantee that the
size will fit since it is not an exact science but we will do our best using
our experience and the measurements you provide us.We will not take responsibility for any improperly sized skates or
boots. We only exchange unused products in original condition with original
packaging within 10 days from date of receipt. Special order boots and most
sale items can not be exchanged.
customer pays for shipping in all directions UNLESS we make the mistake of shipping you a
different item from what you ordered. If a customer claims that a package was
shipped wrong, or if they claim to have received a damaged/defective item(s),
it is our policy to wait for the item to be returned to us before shipping out
another. If the customer wants a replacement shipped right away then we will charge the customer the
full price of the replacement item at the time the replacement is shipped. Once
the incorrect/damaged/defective item(s) is returned, a prompt refund of these
charges will be issued to the customer.
not be able to refund you the shipping cost of the package if an item is
missing or if your order is incomplete. In that case we will ship the missing
item(s) to you immediately at no additional charge.
receive a damaged or defective item, contact our Customer Service within 72
hours of delivery at
1-305-668-6001 (Domestic and International) 10-4pm EST
or email at skateoutlet.com
provide your order number and item number from your original confirmation
e-mail and we will make every reasonable effort to replace the item for you. We
will cover shipping charges if there was damage to the item due to shipping. If
there is extensive damage to the carton, contact the Postal carrier and the
Rollerskateusa Customer Service
immediately at 305-668-6001. Once again, please have your order number
available when you contact the Customer Service Specialist.
we sell are covered by warranties by the Manufacturer which exclude wear and tea . If you
feel the item you purchased through Skates.com is indeed faulty, please contact
us at 305-668-6001 (Domestic and
International) 10-4pm EST. For these situations, we would normally do the
- Ask you to send us a picture attachment of the
item in question so we may investigate. Or, alternatively, ask that you
ship the item back to us (Shipping is paid by the customer at this point).
- We will check all parts and claimed defects.
- Once the product is determined to be defective,
the item will be repaired or replaced. A refund is also available
for the cost of the product only.
if we determine the product NOT
TO BE DEFECTIVE we will not
be able to reimburse you for the shipping nor the product. At this point, you
can choose to have the product shipped back at your expense.
strongly suggest that you call our customer service reps at 305-668-6001 so we may provide you with technical
support BEFORE beginning the return process. This
will save you a lot of time and money in the long run.