You are here:Home > Customer Info > Return

Returns (RMA)

How to Return an Item

In order to return an item you ordered with Rollerskateusa.com , contact us at 305-668-6001  (Domestic and International) 10-4pm EST oremail at skateoutlet.com to request for an RMA (Return Merchandise Authorization). Please provide your order number and/or last name to speed up the process.

RMAs are only issued for UNUSED items for credit/refund. They must be requested within 20 calendar days from the date of receipt of merchandise as evidenced by shipment tracking information. After this time, items will cease to be eligible for RMAs (Return Merchandise Authorizations), credit, refund or exchanges.

Merchandise must be postmarked for return within 7 calendar days after RMA is issued. Customer is responsible for all shipping costs for returns in both directions. On receipt of RMA, refunds will be credited back onto the customer's credit card within 2-5 business days.

Ship returns to:

RETURNS
Roller  Skate USA
7340 SW 48 Street #104
Miami FL 33155
USA

Used Item Disclaimer

Used items are NOT Returnable, Exchangeable nor Refundable. No exceptions.

The skates/shoes/items you receive in the mail are brand new and in unused condition. We strongly recommend that you try them on INDOORS ON SMOOTH OR CARPETED SURFACES to ensure proper fit before using them at all. This will preserve the condition of the items should you choose to return them. In other words, do not attempt to test the skates or items by skating around the block or at an indoor rink.

We do not differentiate between slightly used, well used or very used. Any skate/shoe/item which comes back to us in a condition that cannot be resold as new are considered USED. Item(s) will not be eligible for any refund and/or exchange.

We will contact you to let you know so we can either ship the item(s) back to you at your cost or donate them to a school or charity.

Restocking Fees

Skates which require plate/chassis mounting (except wheel-changing) will be subject to a 10% restocking fee. This includes all skates that require a skate mechanic to mount, modify and hand-build. Also, any quad skate packages (these include rollerskates and Quadlines) priced $150.00 and above will be subject to the 10% restocking fee.

Free Shipping products are subject to a 10% restocking fee if returned for refund/exchange.

If the customer refuses delivery of a package, they are subject to: 20% restocking fee, Customer pays for all shipping charges, Customer pays customs, duties and fees associated with the shipment (including the $10 refused delivery fee charged from UPS)

Custom made, colored and built skates are neither returnable nor refundable.

Size Exchanges


Roller Skate USA  understand that ordering a skate size via mail order is a tough job. We do our best to make sure the size you receive is the correct size needed. Since sizing is not an exact science and most of the manufacturer sizing are not egual, we would like to make it easy for our customers to return any skate or boot for a size change. All Riedell skate packages and Riedell boots require a $15 exchange fee. If you are not sure that your product is a Riedell product then please contact us before ordering. If you have any questions about sizing then please contact us first so that we can assist you. This is not a guarantee that the size will fit since it is not an exact science but we will do our best using our experience and the measurements you provide us.We will not take responsibility for any improperly sized skates or boots. We only exchange unused products in original condition with original packaging within 10 days from date of receipt. Special order boots and most sale items can not be exchanged.

 

Shipping Errors

The customer pays for shipping in all directions UNLESS we make the mistake of shipping you a different item from what you ordered. If a customer claims that a package was shipped wrong, or if they claim to have received a damaged/defective item(s), it is our policy to wait for the item to be returned to us before shipping out another. If the customer wants a replacement shipped right away then we will charge the customer the full price of the replacement item at the time the replacement is shipped. Once the incorrect/damaged/defective item(s) is returned, a prompt refund of these charges will be issued to the customer.

We will not be able to refund you the shipping cost of the package if an item is missing or if your order is incomplete. In that case we will ship the missing item(s) to you immediately at no additional charge.

Defective Items

If you receive a damaged or defective item, contact our Customer Service within 72 hours of delivery at

1-305-668-6001 (Domestic and International) 10-4pm EST or email at skateoutlet.com

Please provide your order number and item number from your original confirmation e-mail and we will make every reasonable effort to replace the item for you. We will cover shipping charges if there was damage to the item due to shipping. If there is extensive damage to the carton, contact the Postal carrier and the Rollerskateusa  Customer Service immediately at 305-668-6001. Once again, please have your order number available when you contact the Customer Service Specialist.

Warranty Issues

Product we sell are covered by warranties by the Manufacturer which exclude wear and tea . If you feel the item you purchased through Skates.com is indeed faulty, please contact us at 305-668-6001 (Domestic and International) 10-4pm EST. For these situations, we would normally do the following:

  1. Ask you to send us a picture attachment of the item in question so we may investigate. Or, alternatively, ask that you ship the item back to us (Shipping is paid by the customer at this point).
  2. We will check all parts and claimed defects.
  3. Once the product is determined to be defective, the item will be repaired or replaced.  A refund is also available for the cost of the product only.

Alternatively, if we determine the product NOT TO BE DEFECTIVE we will not be able to reimburse you for the shipping nor the product. At this point, you can choose to have the product shipped back at your expense.

We strongly suggest that you call our customer service reps at 305-668-6001 so we may provide you with technical support BEFORE beginning the return process. This will save you a lot of time and money in the long run.